Privacy Policy

Last Updated: 1^st November 2023

We take your privacy very seriously and we are committed to protecting your personal data. 

This privacy policy (together with the terms of service, which you can find at http://sitarknoxville.com/privacy-policy.aspx describes how we collect, use, protect and share personal data we collect from you, or that you provide to us when you use the http://sitarknoxville.com website (the “Website” or “Service”), and otherwise interact with us. Given that placing an order through the website constitutes a tripartite agreement involving Convalida Technologies LLC ("us," "we," or "our"), Sitar Indian Cuisine (the “Business”), and yourself, the data you provide undergoes processing by both us and the Business. While our objective in collecting, storing, or utilizing this data is to offer you streamlined and proficient technological support, more specifically detailed in this Privacy Policy, to comprehend the rationale behind Business’ data collection, storage, and usage, we encourage you to review Business’ privacy policy.

If you wish to contact us regarding this privacy policy, we may be reached at support@convalidatech.com.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 

1. ABOUT US 
   1. We are a Technology, Outsourcing and Product Company. Convalida was incepted in 2012 and has been successful in delivering its IT solutions in North America & Multi Geo Locations. We enable transactions on the website between the Business and buyers i.e. you. You can access the menu of the restaurant and place an order online for food or beverage items to be picked up by you at your selected time. The website also allows you to make the payment through various payment gateway partners. All that is left for you to do then, is to pick up your selected food/ beverage item at your selected time from the Business. This privacy policy applies to handling of personal data by the website of the Business run in technology partnership with us (“we”/“our”/“us”).
   2. This privacy policy does not apply to websites that you may be able to access via links, third party apps, tools, widgets and plug-ins on the Website (the “Online Services”), for example the Facebook “Like” buttons, and/or activities that are not run by us but by third parties. 
   3. We are not responsible for the policies and practices of these third parties. Any information you give to those organizations is dealt with under their privacy policy, terms and conditions, and other policies so please ensure that you review them. 

2. DATA WE COLLECT FROM YOU OR ABOUT YOU AND OUR SOURCES OF THAT DATA 

The information we use about you falls into two categories: (a) data you give us; and (b) data we collect from or are provided by third parties.  

We may collect, use, store and transfer the following personal data about you:

1. 1. Data you give us
      1. when you place an order from the Business through the Website;
      2. when you use the Online Services;
      3. if you contact us or correspond with us (for example, by phone, email or otherwise) for any reason, for example, when making an enquiry; or
      4. when you provide us with comments, opinions and/or feedback about our service.

1. 2. Data we collect about you when you visit or use our Online Services
      1. Technical information, including the type of device (and its unique device identifier) you use to access the Online Services, the Internet protocol (IP) address used to connect your device to the Internet, your unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, your device and component serial numbers, your login information, browser type and version, time zone setting, browser plug in types and versions, operating systems, mobile network information and platform and details of any referring website or application; and
      2. information about your visit to the Online Services including full Uniform Resource Locators (URL), location data, click- stream to, through and from the Online Services (including date and time), pages you viewed, page response time, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

1. 3. Data we collect from or are provided with by third parties
      1. We may be given information about you from third parties, such as, the gift card website, food delivery websites, social media platforms or anyone placing an order on your behalf to be picked up by you at the Business.  We may also collect information that is publicly available. For example, we may collect information about you when you interact with us through social media.

3. PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR DATA

We will use the personal data held about you for the purposes stated below:

1. 1. To process and place your orders – your full name, mobile no. and email address;
   2. To process any payments you make - Your name, bank details, credit card and/or debit card details;
   3. To process any payments you make using a gift card - Your name and gift card details;
   4. To manage our relationship with you, including a) deal with any enquiries, correspondence, concerns or complaints you have raised; b) notifying you about changes to the terms of service or this privacy policy; or c) asking you to provide us with your comments or feedback - Your name, information about the issue raised, phone number and email address (if applicable).
   5. To enable you to partake in a prize draw, competition or survey - Your name, mobile no. and email address;
   6. To provide personalized online content to you (via the Online Services, social media platforms and our online partners) - The technical information mentioned above, your name and email address;
   7. To enable us to keep the Online Services safe and secure - Your contact details and the technical information mentioned above;
   8. To compile reports (which do not personally identify you) about the use of the Online Services - The technical information mentioned above;
   9. To ensure that the content on the [Online Services / Website] is presented in the most effective manner for you and for your device - The technical information mentioned above;
   10. To use data analytics to improve our website, products/services, marketing, customer relationships and experiences - The technical information mentioned above;
   11. To better understand our customers - The technical information mentioned above, location data and information about product choices etc.;

Where we have a legal basis to use your personal data without consent (as we have described above), this privacy policy fulfils our duty to process personal data fairly and lawfully and in a manner that you would expect given the nature of our relationship with you, by giving you appropriate notice and explanation of the way in which your personal data will be used.

Where consent is required for our use of your personal data as described above, we will request your consent. Typically, we would collect your consent by you performing an action such as ticking the appropriate consent box or otherwise communicating your consent to us (for example, by email or by you providing us with non-mandatory information), you consent to our use of that personal data as set out in this privacy policy.

We do not sell your personal data to third parties and only share your information as described in this privacy policy.  

4. PERSONAL DATA OF CHILDREN
   1. We do not knowingly collect information from children under the age of 18 (or the legal age of majority if different in your jurisdiction). If you become aware that your child or any child under your care has provided us with information without your consent, please email us at support@convalidatech.com.

5. DISCLOSURE OF YOUR PERSONAL DATA
   1. We may share your personal data with selected third parties in accordance with this privacy policy, as follows:
      1. with Facebook (if you use your account with them to sign up / in with us), if applicable.
      2. service providers (for example CRM services), business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, but also when sending out marketing communications.
      3. professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
      4. with vendors who provide services to us, such as, providing data processing and other information technology services, managing promotions, carrying out research and analysis, and personalizing individual customer experiences.  We do not allow these vendors to use this information or to share it for any purpose other than to provide services on our behalf. 
      5. with analytics and search engine providers that assist us in the improvement and optimization of the Website and the Online Services.
      6. with government or other law enforcement agencies, in connection with the investigation of unlawful activities or for other legal reasons (this may include your location information).
      7. with third parties, who acquire us or substantially all of our assets, in which case your personal data (including any sensitive personal data) will be one of the transferred assets (however, we will let you know before this happens).

6. WHERE WE STORE YOUR PERSONAL DATA
   1. The personal data that we collect from you will be processed and stored at, destinations within the USA. In certain extraneous circumstances, we may transfer, process or store your data in destinations outside the USA. This includes any country where our external service providers may be based or hosting your personal data on our behalf.  
   2. If we transfer your personal data out of the USA, we ensure that a similar degree of protection is afforded to it.

7. INFORMATION SECURITY
   1. We are committed to taking appropriate measures designed to keep your personal data secure.  Our technical and organizational procedures are designed to protect your personal data from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration, or destruction.  While we make efforts to protect our information systems, no website, mobile application, computer system, or transmission of information over the Internet or any other public network can be guaranteed to be 100% secure. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access or inadvertent disclosure.
   2. Where we have given you (or where you have chosen) a password which enables you to access the Online Services, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone. 

8. RETAINING PERSONAL DATA
   1. We will only keep your information for the length of time needed to carry out the purposes outlined in this privacy policy and for the purposes of satisfying any legal, accounting or reporting requirements.
   2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
   3. In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.
   4. Even if you request that we erase your data, we may still need to keep it (please see below) or may keep it in a form that does not identify you.
   5. If you have not agreed that we may use your order history/ details for marketing purposes, we will keep it for a period of 10 years after you have placed an order from our website or last used the Online Services, whichever is longer.  

9. YOUR LEGAL RIGHTS 

You have the following rights with regard to your personal data:

1. 1. You have the right to access data we hold about you. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
   2. Restriction/ Erasure

You also have the right to restrict us from processing your personal data if the data is inaccurate, the processing is unlawful or we no longer need to your personal data for the purposes for which we hold it. You may also request us to erase the same. In order to make a request for restriction/ erasure, you can contact us. Please allow at least 3 working days for your request to be actioned.

1. 3. If for any reason you are not happy with the way that we have handled your personal data, please contact us.

Please note that if you ask us to stop processing your personal data in certain ways or erase your personal data, and this type of processing or data is needed to facilitate your use of the Online Services or the provision of products or services to you, you may not be able to use the Online Services or receive products or services from us as you did before.

Please note that the rights mentioned above do not extend to non-personal data (or anonymized data). 

If you would like to exercise any of the rights mentioned above, please contact us using these contact details.

[Convalida Technologies, LLC

866, HYW 96, Suite 102

Warner Robins, Georgia 31088

United States

support@convalidatech.com

10. COOKIES AND OTHER TECHNOLOGIES
    1. A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and is used to remember and/or obtain information about the user.
    2. A “web beacon” is a small object or image that is embedded into a web page, application, or email and is used to track activity, which are also sometimes referred to as pixels and tags.
    3. “Local storage” is a technology that allows a website or application to store information locally on your device.

Why do we use these technologies?

1. 4. We use cookies and other identification technologies for various purposes, including: authenticating users, store information about you (including on your device or in your browser cache) and your use of our Services and the Website, remembering user preferences and settings, determining the popularity of dishes, delivering and measuring the effectiveness of advertising campaigns, analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our Services.

1. 5. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

1. 6. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Online Services. 

11. CHANGES TO THIS PRIVACY POLICY
    1. This privacy policy is in effect as of the date noted at the top of the policy. We may change this privacy policy from time to time.  If we do, we will post the revised version here and change the “last updated date” (the date it applies from) at the top of the policy. You should check here regularly for the most up-to-date version of the policy. Continued use of the Online Services will signify that you agree to such changes, however, if we need to seek updated, additional or different consents from you, we will, of course, do so.
12. HOW TO CONTACT US
    1. Questions, comments and requests regarding our privacy policy are welcome and should be addressed to:

Convalida Technologies, LLC

866, HYW 96, Suite 102

Warner Robins, Georgia 31088

United States

support@convalidatech.com

Please also contact us if you would like to know more about our data processing activities, to update or amend any of your personal data which you have provided to us or if you believe our records relating to your personal data are incorrect.